Top 11 Reasons to use my Services and Some Frequently Asked Questions.

Top 11 Reasons You should use my Services

11)   I do not add cost to your vacations. My planning services are FREE! That's right FREE!

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10)    I make it easy to get a hold of me! You can always reach me via Email, phone, text message, or Facebook message. Sometimes I even Skype or Google Hang out with people.  I try my hardest to get back with people within 24 hours! My promise to you is, if I say that I will get you something by a certain time, I will get it to you on time, or sooner!

9)   I’m constantly monitoring for discounts that would apply to your Vacation. I put in a great deal of time researching promotions to see if you are really getting a discount or if it is just some marketing ploy to try to get you to book. That's right sometimes that big flashy promo is really no deal or savings. If you already have booked with me and a promotion with savings comes out that you qualify for, I will apply it to your Vacation. Once I get it applied to your Vacation, I will send you an email telling you how much money you’ve saved.(Please remember sometimes if you book a vacation, there can be restrictions that make changes unavailable or the new promotions may have restrictions you may not qualify for the promotion or discount. I will do my best to let you know if that would be the case when you book your vacation.)

8)   I’ll provide you with detailed assistance that you deserve and again that assistance is FREE! That includes everything from booking, monitoring for discounts, determining the best time year for you to travel, parks hours and refurbishments, to helping you determine which theme parks to visit on which days. I can also provide touring plans to maximize your time enjoying attractions, rides and shows, helping minimize your time standing in line.

7)  I have experience traveling with kids, large groups, adults only trips, and alone at various different times of the year. I also have been to theme parks with peak crowd levels that cause closures due to capacity and in the "off season" lighter crowds. Let me put that experience to work for you!


6)    Advanced Dining Reservations(ADRs) at Disney can be confusing and time consuming. We can discuss what you are looking for in meals and make a plan. Then you can sleep in and I will get up early when you hit your 180 day mark and Advanced Dining Reservations become available to make those reservations for you. Once they are complete, I will send you an email with the list of dining experiences that have been booked for you. If at any time you wish to make changes up, until your arrival, I can assist in making any changes that you  prefer along the way based on availability.

5)    If you are considering a Walt Disney World, Disneyland, Universal Orlando, SeaWorld, or Busch Gardens vacation; there’s so much to do between the resort hotels and the theme parks than anyone could possibly experience all in one vacation. I have a vast first hand experience with all the theme parks in Central Florida and other theme parks across the country and will help you weigh your options and prioritize your choices so that your vacation fits your needs and wants.

4)    I love Disney, Universal Orlando, SeaWorld, Busch Gardens, and all of Central Florida.I will always provide a  honest, and direct opinion of particular resorts, attractions, restaurants, and add on experiences. If I think something is a waste of your money or time, I will let you know.

3)    There are always "urban legends" about what Disney, Universal, SeaWorld, Busch Gardens, or the cruise lines offer. I will give you the facts and research any questions you may have to get you the right answer. Not only do I have an expansive knowledge of the the theme parks and resorts, I also have vast network of resources to assist me that many other agencies don't have!

2)   There are many Vacation options that can be confusing or even missed, with that, I understand that vacation budgets can be tight. I also understand that sometimes you might be in the beginning stages of making a vacation budget.  I can work with you to see what you want out of a vacation so that budget can be established and/or try to stay with in your established budget. If it is a spontaneous trip, large group/family reunion, or a trip that is years in the making, I will work with you to help you find what is right for you!

1)   Unlike many agencies, I don't look at you as a client or commission check. I view you and treat you as a friend or family. I enjoy hearing about your vacation, experiences, and want you to enjoy your vacation!

The Current Hogwarts Express...Stay tuned something wickedly new is coming.

Frequently Asked Questions

Q: I see many other agencies posting or bragging about the number of Clients they are booking and when they are going on Facebook or their personal websites, Why don't you?
A: I respect the privacy of the people I book vacations for. I believe it is up to the person traveling to post if they are going on vacation and whom they have booked through. I also do this for the safety of those that are on Vacations. Unfortunately there are opportunists out there that do scour Facebook to find vacant homes to break into and posting that someone is on vacation could give them that information. I will only post what my clients give me permission to post and then I will not identify them by full name.



Q: Other agencies have a testimonial page, why don't you.
A: I am in the process of constructing a testimonial page to add to my website and will not post fake testimonials to try to entice people to book with me or use my services. Until I do get this page added to my website, I would be more than willing to contact my previous clients to see if they would give me a recommendation to you.

Q: Other agencies post deals and promotions before you do, why is that?
A: Posting a promotion before it is officially announced can is just asking for trouble. The people that are posting may not have the information correct and/or be completely wrong about the promotion that is coming out. Many Agencies lose their partnerships for jumping the gun on posting before an official announcement.


Q: Why did you get into the business and why do you specialize in what you do?
A: A couple of years back, I booked through a large national company that will stay unnamed  and was given extremely poor service. I walked in and told them what I wanted. They gladly took my money and gave me wrong information. They had no experience with the dining plan and the agent was confused when I asked if they could help with dining reservations. They got on the phone to see if they could do that and their answer was that they think they could, but it would cost extra. The agent was also telling my girls about attractions they could experience at Disney that were actually part of Universal. This left a bad taste in my mouth. So after several discussions with my wife, we  decided it was time to open up shop and to give it some personal character based on my profession of being a firefighter. I specialize in Central Florida and the Theme Parks because they have something for everyone. I love traveling there and some day hope to live there. I knew I could help people plan their vacations and have been successful at doing so.


Q: Why don't you post more cruise deals on your Facebook page or web page?
A: There are so many promotions that run with cruise lines and many times the promotions have very small windows for booking or a lot of restrictions to them.

Q: I emailed you but never heard back from you?
A: Sometimes my Emails end up in spam folders based on your email providers settings. Please make sure you add Matt@Firehousefamilyvacations.com to your safe list so it doesn't end up there. Make sure you check your spam folder at least 24 hours after you contact me to make sure the email has not end up there. If you prefer to be contacted by means other than email, please let me know.

Matt's Firehouse Family Vacations  Epcot 2013